3. floor. Las Vegas. Sign up for Show Alerts to stay informed on what's happening. Premium Rooms. 05 Day & night life. 3000 South Las Vegas Boulevard Las Vegas, NV 89109 United States of America 702-676-7000 Online Enquiry World Las Vegas opened in June 2021 and is the newest resort & casino on the strip. Proceed to the Cage & Loyalty Services and request to set you GamingPlay deposit limit. The Box Office Agent is responsible for communicating information regarding the location, event, seating. creating and maintaining updated documents and. First seen on June 27, 2023, Last updated on June 27, 2023 Residence Inn Las Vegas 3. The Front office employees must be aware of guest services and guest. 1 Mile. It is the primary responsibility of the Front Desk Representative at Resorts World Las Vegas to act as “one stop shop” by providing a welcoming experience for arriving guests and a sense of appreciation for departing guests. 03 Entertainment. Ezee Frontdesk - Best for all-in-one hotel solutions. Resorts World Las Vegas offers soon-to-be-newlyweds a mix of both indoor and outdoor venues where couples can host nuptials of all styles and sizes. Cloudbeds is a cloud-based hospitality platform suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Consider the types of guests that usually visit your hotel. With more than 50 food and beverage. Sample Script for Upselling a City Tour. . Book your room, review your Genting Rewards loyalty account, and make a reservation at your favorite restaurant! These are just a few of the features that you can control. Not bad!Responsible for the management and supervision of the daily shifts and provide support to the Senior Management in the front and back office operations, ensuring quality guest service is delivered consistently to all guests. Housekeeping sucks, and yes they will dispute you often, they make very little money, for very hard work, often times they're moody, and they tend to get frustrated with the desk, you gotta just roll with it. . Click to reserve your own personal haven, or call us at 662. Glover Park Hotel. Page 1 of 200. Representative, Front Desk. Las Vegas, NV. It embraced tech in a big way. First seen on June 27, 2023, Last updated on June 27, 2023Enhance your hotel experience with the tap of a finger. Item#7958. First seen on June 27, 2023, Last updated on June 27, 2023 RWLV FAMOUS FOODS Learn about the "Rwlv Famous Foods" charge and why it appears on your credit card statement. Post that, the staff has to learn as they work. Take advantage of everything CONEXPO-CON/AGG 2026 has to offer. Red Roof Inn Hotel Front Desk salaries - 1 salaries reported. 2. 99. ANDRETTI INDOOR KARTING & GAMES. Different guests expect different things from hoteliers, and this should determine your front desk policies. 3. At first I didn't understand anything, but then I heard: Guest: I WAS ROBBED 1100 DOLLARS FROM MY ROOM, I JUST WANT MY MONEY BACK. Find & Download Free Graphic Resources for Hotel Front Desk. 255 Resorts World Las Vegas Hotel jobs available in Las Vegas, NV on Indeed. Box Office Ticket Agent - Theatre at Resorts World. By utilizing front desk technologies, hotels can thin out the line. Resorts World Las Vegas encourages responsible gaming and offers patrons the ability to limit their GamingPlay deposits amounts (“Deposit Limits”). The Alluvian boasts 45 luxurious rooms and five spacious suites. Hotel Front Desk Clerks who work for a smaller hotel company with fewer guests can expect a lower hourly wage than a desk clerk that works for a busier hotel with more guests. Delight in the exceptional amenities and bespoke services we’ve meticulously designed for your pleasure. The most successful hotel front office managers possess a combination of the following skills: 1. Job Title. The following navigation element is controlled via arrow keys followed by tab. Receptionists perform various tasks, depending on the organization for which they work. Representative, Front Desk. High Speed Karting, Extreme Ropes Course, Racing Simulators, Video and Redemption Games, Laser Tag. The second most common hard skill for a hotel receptionist is customer service appearing on 13. From $22 an hour. Brooklyn, NY. 2 yrs CN Supplier. RWLV 2023 NYE PARTNERS; Resorts World Las Vegas. 4 Preparing for Guest Services 1. It is the primary responsibility of the Front Desk Representative at Resorts World Las Vegas to act as “one stop shop” by providing a welcoming experience for arriving guests and a sense of. Most relevant. See 653 traveler reviews, 698 candid photos, and great deals for Conrad Las Vegas at Resorts World, ranked #171 of 278 hotels in Las Vegas and rated 3 of 5 at Tripadvisor. Every day, while her immigrant parents clean the rooms, ten-year-old Mia manages the front desk of the Calivista Motel and tends to its guests. $22. 7mi) View Map Reservations: 1-800-219-2797 Group Sales: 1-800-906-2871. These are the functions of the hotel front office department: 1. Book your stay today and receive savings on our best available rate. Work Experience . 4. Front Desk Supervisor. …. Key features include front office management, central reservations, housekeeping management, online booking. Becoming a hotel front desk clerk may involve some. availibility. Attend to patients on the phone and in person. From intimate elopements to whimsical grand receptions, this resort-casino can do it all. . …. Admire views of the Strip or the mountains through floor-to-ceiling windows in your premium room or suite. Include one-inch margins on the resume. Apply to Front Desk Agent, Guest Service Agent, Front Desk Manager and more!Current part-time university student enrolled in bachelor’s degree program in business management. This Deluxe Room treats guests to spectacular views of the Strip, while pampering them with plush linen bedding, an intimate sitting area and a spacious bathroom. 4. Official Tickets and Your Source for Live Entertainment | AXS. Front Office / Admin Manager Calypso Sunset Beach Hotel: Please refer the vacancy : Wed Nov 22 2023: Wed Dec 06 2023: 15 1152842 0001152842. See where Democratic Congressional Campaign Cmte spent its money in 2022. Premium Rooms. RVL ARCHITECTURE + DESIGN P. Views of the spectacular Strip. The front office manager should be able to. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Brimming with tasteful art, tech conveniences and premium amenities, these luxe accommodations include a private reception lobby and lounge, dedicated VIP check-in and digital keys. T. With only five locations in the world, Crockfords, part of LXR Hotels & Resorts, represents the ultimate in luxury accommodations, service and gaming. Considering that pre-arrival upselling generates at least €64 on average in. It was completely the opposite. 69. 5. Even when the hotel is very busy, the employee should be able to juggle a variety of tasks while remaining friendly to customers. Fitch has also affirmed the IDRs of. 2. Signs in the lobby invite people to check in online. Hotel front desk software is the technology used by properties of all types, including hotels, hostels, motels, vacation rentals, B&Bs, and campgrounds, to manage tasks and record-keeping related to guest stays. 205 Hotel Front Desk jobs available in Las Vegas, NV on Indeed. They also have a very nice lobby bar that intend to frequent!! Resorts World holds a massive collection of 3,500 rooms and suites, spread across three. Coordinate and organize appointments and documentation to facilitate the smooth running of the heaFind Hotel front desk stock images in HD and millions of other royalty-free stock photos, illustrations and vectors in the Shutterstock collection. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. 85 per hour, depending on location, hotel brand and the expected tasks of the hotel clerk. At Zouk Group, we thrive to create unforgettable experiences specifically catered to you. Add white space for comfortable reading. Guest Cycle can be divided into four main stages 1. Front desk agents often need to verify a guest’s information, such as their name and credit card number. 99 $1,489. Close up of businessman paying with credit card at reception desk in hotel. First, you get to work, and you get to take a look at all of the audits from the night before. Because of other travelers comments, I was expecting bad experience with the front desk personnal. Problem-solving skills 6. But the tourism hasn’t died completely, things are slowly picking up, and many hotels are hiring new staff members, including front desk agents. ADS. Hotel front desk clerks are often paid hourly, which can vary depending on their employer’s location and size and their level of experience. 2. Resorts World Las Vegas Las Vegas, NV 1 month ago. Manager, Hotel - Front Desk. It is the primary responsibility of the Hotel Manager at Resorts World Las Vegas to provide support to the Assistant Director of Front Office with direction and leadership for the property Front Desk team, ensuring guest satisfaction and efficiency in all processes while maintaining the highest level of service. This position will enhance the guest experience by fielding inquiries, promoting the vast array of amenities at. Features: BOOK YOUR ROOM – Reserve your room and take advantage of Mobile. 9% of hotel receptionists have this skill on their resume. 1% of resumes. Resorts World Las Vegas Las Vegas, NV. First, you get to work, and you get to take a look at all of the audits from the night before. Now £99 on Tripadvisor: Hotel Fron, Reykjavik. Whether you want to pop bottles under the Mothership at Zouk Nightclub or party poolside under champagne showers at Ayu Dayclub, our VIP Host team can assist with planning the perfect experience!One of the basic duties of a front-desk receptionist is to greet visitors. Although this is an. Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure. 2+ years experience as hotel front desk clerk at busy, 5-star property. 5201). Close up of businessman paying with credit card at reception desk in hotel. Seamlessly blending classic design with contemporary conveniences, our Premium Rooms boast elegant decor, plush bedding, a sitting area with work desk and spa-inspired bathroom with walk-in shower. Now $89 (Was $̶3̶1̶5̶) on Tripadvisor: Conrad Las Vegas at Resorts World, Las Vegas. CryptoHilton app invited me to check in online and get a digital key. Make a 1-page resume. A fusion of modern design and thoughtful amenities, Resorts World Las Vegas provides accommodations from the most recognized name in the hospitality. Liaising with maintenance staff to deal with issues. In addition to Andaz, Courtyard by Marriott has renovated 201 of its 800 U. Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints. Though most complaints should be delivered to the front. Previous experience working at another hotel’s front desk. MGM Grand: Front desk charge twice the fee of the total of the hotel - See 44,160 traveler reviews, 10,061 candid photos, and great deals for MGM Grand at Tripadvisor. Get cocktails and views at Starlight on 66. A Day in the Life of a Hotel Front Desk Agent. Self parking is free. Develop Your Communication Skills. Average salary. Get an exclusive front-row seat to Las Vegas’ views, all while enjoying the classic amenities and contemporary style of deluxe living. Patrons are encouraged to park in the guest parking garage off Goh Tong Way and Sammy Davis Jr. Hotel Grand Pacific: Excellent front desk staff made the visit - See 2,996 traveler reviews, 1,157 candid photos, and great deals for Hotel Grand Pacific at. Resorts World Las Vegas Las Vegas, NV. We would like to show you a description here but the site won’t allow us. It is the primary responsibility of the Front Desk Representative at Resorts World Las Vegas to act as “one stop shop” by providing a welcoming experience for arriving guests and a sense of appreciation for departing guests. Download Hotel Front Desk stock photos. 419 reviews of Conrad Las Vegas at Resorts World "This place is the epitome of luxury. a bed large enough for two people. 1 – 10 of 164 . Handle cash and credit transactions. While Las Vegas has numerous casino hotels with room counts in the thousands, it doesn’t hold the title of having the world’s largest hotel. • 8 yr. . It is the primary responsibility of the Front Desk Representative at Resorts World Las Vegas to act as “one stop shop” by providing a welcoming experience for arriving guests and a sense of appreciation for departing guests. organising and maintaining files and records and updating them when necessary. Reduced front desk traffic. Read more. Part of LXR Hotels & Resorts, expect unrivalled service. Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277. 2. Save. 2. Here are the key front office responsibilities in a hotel: Checking guests in and out, including taking deposits, and directing guests on parking options. Hotel Manager in Moses Lake, WA Expand search. For approved assets, please click here LAS VEGAS (November 12, 2020) – Resorts World Las Vegas, and Zouk Group announced today a partnership to curate an ecosystem of immersive entertainment and lifestyle concepts at the US$4. Look for a button labeled “Front Desk” or. 3. It is a systematic process in which the front office accounting staff identifies, records, measures, classifies, verifies, summarizes, interprets, organizes, and communicates financial information for a hotel business. Views of the spectacular Strip. Las Vegas just got a bit more delicious as the forthcoming Resorts World Las Vegas revealed its culinary lineup. [guest name]. MCi Career Services. Dismiss. International Superstar Carrie Underwood returns to Las Vegas in 2023 and 2024 with her critically-acclaimed production, REFLECTION: The Las Vegas Residency at Resorts World Theatre. 8×8 – best for. : 01 Department: Front Office Time to Train: 2 Hours 1) Establish Eye contact while speaking to guest. CONEXPO-CON/AGG is the construction trade show. You can also test your own keywords and phrases to get answers to other questions, or you can ask RED to speak to a representative. 2. Find premium rooms and suites, live entertainment, fabulous shopping, eclectic international cuisine, and sparkling pools on the Las Vegas Strip. Visit Hotel. We’re hosting a mega-celebration on New Year’s Eve with many amazing shows and exquisite global dining experiences paired with champagne toasts. Meeting rooms. First seen on June 27, 2023, Last updated on June 27, 2023From intimate elopements to whimsical grand receptions, this resort-casino can do it all. View all Valley Health Physician Alliance jobs in Las Vegas, NV - Las Vegas jobs - Office Specialist jobs in Las Vegas, NV Resorts World Theatre. /Ms. S. Because it's such a small hotel, she does everything: security. First seen on June 27, 2023, Last updated on June 27, 2023 ホテル フロンではGenius割引をご利用いただけます。. We arrived to check in on Monday and were greeted by the very polite and professional Malinda at the front desk. 5 Relationship & Coordination with Housekeeping and other Divisions 1. The 3 or four clerks I dealed with during my stay were just great and very much collaboratives. 3. New Hotel Front Desk jobs added daily. The Alluvian Hotel offers a vast array of guest services and amenities, providing our guests with the finest in luxury experiences. Not bad! Responsible for the management and supervision of the daily shifts and provide support to the Senior Management in the front and back office operations, ensuring quality guest service is delivered consistently to all guests. S. 04 Dining. View Stays. This question allows you to demonstrate your attention to detail and ability to follow procedures. EXPERIENCE THE VIP WAY. 1. com. Ensure staff is knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities within the city. Visit Hotel. The amount of time you’ve worked in the service industry X. Victoria Regent Waterfront Hotel & Suites: Wonderful Water Front Hotel - See 2,531 traveler reviews, 599 candid photos, and great deals for Victoria Regent. The primary focus regarding the hotel fronts position is handling check-ins and check-outs and assigning proper guest rooms. Red: Digital. Duties & Responsibilities 6. com. Use it to save time, attract qualified candidates and hire best employees. 3. 7:00 AM to 11:00 PM Eastern Time. Apply to Front Desk Agent, Front Desk Manager, Guest Service Agent and more!12 Best Hotel Front Desk Software Shortlist. WeWork 1725 Hughes Landing Boulevard in The. com. Catch live performances by legendary artists like Carrie Underwood, Katy Perry, and Luke Bryan. a level of the building. Accounting Generalist. 2114 (toll free 866. Skip the front desk line with mobile check-in, and your phone becomes your digital key! LEARN MORE ABOUT SIGNATURE SAVINGS MOUNTASIA MOUNTAIN. Frequently Asked Questions. Resorts World Las Vegas (“RWLV”) Genting Rewards Las Vegas program (hereafter referred to as “Genting Rewards”) is free and available to individuals aged 21 or above that present a valid. Credit: Resorts World Las Vegas. . Connect with Our TeamReview of Rio Hotel & Casino. Discuss greetings. . RWLV announced in February a partnership with Hilton Hotels that will see three of Hilton’s premium hotel brands –. Hotel front desk software is the technology used by properties of all types, including hotels, hostels, motels, vacation rentals, B&Bs, and campgrounds, to manage tasks and record-keeping related to guest stays. It's not only suitable for hotels but motels, resorts, B&B's, guest houses, hostels, RV Parks & Campground's, corporate housing and even medical institutions. The front desk plays a critical role in the success of any business, but especially for hotels. Front desk upselling drives a RevPAR contribution of between 2 and 5%, while pre-stay upselling generates only 0. 32 Hotel Front Desk jobs available in Wheeling Island, WV on Indeed. It embraced tech in a big way. 0. Carrie Underwood. And this applying to both hotel guests as well as walk-in traffic. It claimed to be the first fully fiber optic hotel in New. Medical Office Specialists are health care professionals that will work in the front desk or office area of a healthcare provider’s clinic to manage… Posted Posted 30+ days ago · More. Learn about the key requirements, duties, responsibilities, and skills that should be in a front desk clerk job description. Enjoy your Resorts World Las Vegas experience by accessing our free mobile app. com. Join now Sign in Manager, Hotel - Front Desk. Fidelio is a complete integrated system package designed to achieve maximum efficiency of the hotel. com. Welcome to The Westin Wall Centre, Vancouver Airport. Resorts World Las Vegas (RWLV) is now officially up and running, even if it’s still working out some bugs at some of its amenities. Very clean, lovely property I was staying in the Conrad tower. The sleek yet simple elegance of this new property is. 205 Hotel Front Desk jobs available in Las Vegas, NV on Indeed. Frontdesk Anywhere is dynamic and flexible enough that anywhere you can put in a head in a bed, our. Book your stay today and receive savings on our best available rate. On any given day, a front desk worker is asked to take on multiple roles at once and literally deals with everyone who does business with the hotel. 7 Effective interdepartmental communicationsHotel Receptionist/Front Desk (Central/5Days/High End Hotel) - TCJ. Dialing the Front Desk. 4 ( 312 reviews) 25 recommendations. Buy tickets. 19. 13 years ago. Front & back of house credential areas. In the course of a brief hotel stay, you could easily cross paths with a dozen workers in a variety of roles, from the front desk to housekeeping and concierge services. Fusing Hilton’s decades of global industry expertise with Resorts World’s time-honored traditions and elevated service, Resorts World Las Vegas will integrate three premium Hilton brands into its two guest towers. Crypto Hilton app invited me to check in online and get a digital key. Replacing inefficient hotel logbook. Job Description. ” I used to work as a hotel liability lawyer. 133 Hotel Front Desk jobs available in Louisville, KY on Indeed. Guest Registration: This department is responsible for registration-related works like Check-ins, check-outs, Room assignments, Welcoming, Room rates, etc. Search 28 Hotel Front Desk jobs now available in Richmond, BC on Indeed. Front Desk Agent: Good morning/afternoon, Mr. 7. Melayani Check in dan Reservasi. Ini merupakan fungsi dan tugas utama front office di sebuah hotel yaitu melakukan penjualan kamar. This Deluxe Room treats guests to spectacular views of the Strip, while pampering them with plush linen bedding, an intimate sitting area and a spacious bathroom. I have acquired an associate degree in hospitality and I have two years of experience working as a clerk for a small hotel. 6 The Hotel Organization and the front office manager 1. List of duties and responsibilities of the hotel front desk manager: 1. Staying in all three, the differences are subtle. 511 reviews NEW AI Review Summary #166 of 292 hotels in Las Vegas 999 Resorts World Avenue, Las Vegas, NV 89109 Visit hotel website 1 (855) 605-0316 Write a review View. However, the responsibilities of the front desk teams usually include more than welcoming and registering guests. Sign up for Show Alerts to stay informed on what's happening. As we’re a city with so much history, we’ve partnered with a tour company to give our guests discounted tour rates. 1 review. Now $89 (Was $̶3̶1̶5̶) on Tripadvisor: Conrad Las Vegas at Resorts World, Las Vegas. Greet and welcome guests upon arrival. ·. Each elegantly decorated accommodation at Conrad Las Vegas at Resorts World features a sitting area with work desk and a spa-inspired bathroom. Analyze Customer Feedback. Do’s and Don’ts in Front Office Practical No. ) Easy Apply. 00 Per Hour (Employer est. Here is a list of steps you can follow to write a resume for a position as a hotel front desk professional: 1. S. Here you will learn exactly what steps a front desk agent needs to follow to make a reservation in phone. First seen on June 27, 2023, Last updated on June 27, 2023 Business, Economics, and Finance. At the same time, the agency has assigned 'A- (EXP)' expected ratings to RWLV's proposed senior. The lawsuit, filed on December 21, 2018, highlighted RWLV’s alleged use of a “three-dimensional building with concave façade, and curved, bronze glass, coupled with horizontal banding above and between the lines of glass panes. And this one is so much more important than all the others: He is acting like a jerk. International Superstar Carrie Underwood returns to Las Vegas in 2023 and 2024 with her critically-acclaimed production, REFLECTION: The Las Vegas Residency at Resorts World Theatre. Front desk upselling drives a RevPAR contribution of between 2 and 5%, while pre-stay upselling generates only 0. Genting Group’s US$4. and comfort in every stay. Core Job Responsibilities: Resorts World Las Vegas. $22. Free for commercial use High Quality Images. Enhance your hotel experience with the tap of a finger. Guests under 18 years of age must have parent or guardian permission to call. Assist Hotel Manager in writing/implementing new policies and procedures. 25 to $21. Our design philosophy has been to give our clients quality architectural. The first integrated resort built on the Las Vegas Strip in more than a decade unites three Hilton brands, a world-class spa, premium casino gaming, dayclub and nightlife concepts, A-list residencies and entertainment and more in one 88-acre complex. The sleek yet simple elegance of this new property is. Immerse shoppers in the extraordinary—where style meets spectacle—exclusively at Resorts World Las Vegas. For Walt Disney World dining, please book your reservation online. 2 guestrooms or units. It took him 12 years to reach his plateau as a “president and COO,” which he first held at Treasure Island in 2000. The job requirements for a hotel front office manager include ensuring that the front desk staff is well trained and providing a seamless check-in and check-out experience for guests. URBAN SM09 - Rectangular melamine-faced chipboard writing desk. : $11. New to you. Decide what needs an SOP and what does not. 3 Hotel Front office and Role in Hotel Revenue Generation 1. Dismiss. 2) Greet everybody you meet and see, with a smile. Enhance your hotel experience with the tap of a finger. . Health and wellness standards for the resort can also be found here. Handle the drop from all of the money made during the. It claimed to be the first fully fiber optic hotel in New. This course will teach you all details, reports, transactions, skills you need to operate Front Office Department. 2 Objectives 1. Resorts World Las Vegas Las Vegas, NV 1 month ago. guest registration area, lobby. Visit the post for more. RWLV HOTEL FRONT DESK Learn about the "Rwlv Hotel Front Desk" charge and why it appears on your credit card statement. Re: How safe is 'Front Desk Safety Deposit Box'. RWLV HOTEL FRONT DESK; RWLV SUNS OUT BUNS OUT; RWLV WALLYS; RWLV ZOUK AYU DAYCLUB; RWLV ZOUK FUHU; RWR HCMM. Welcome to Resorts World Las Vegas. Dined on January 2, 2022. Free shipping. 99 $1,489. At Resorts World Las Vegas, we believe that all dreams are achievable, no matter how big, through hard work and perseverance. Experience in hotel receptionist experience is a plus For a quicker response please send resume to WA +65 6990 0456 Applicants who. We got a special via American Express Platinum “Fine Hotels & Resorts” with weekend rates at $250 per night (with resort fees and taxes). Hotel Modern Design Customized logo MFC Wood Counter Front Desk White Office Reception front lobby Table desk. What is it? We're not sure yet. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Our multi-level venue hosts a wide range of events from A-List concerts to comedy specials. For a Hotel Front Desk Employee career, include the following points in your summary. Employer Active 11 days ago. The terms are sometimes used interchangeably, but there are some key differences between office hoteling and hot desking. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. A group of friends who traveled to Tennessee for a concert were more than ready to check into their hotel late at night — only to find no one working the front desk. Front. In the simplest form, a front office account resembles English alphabet ‘Block-T’. Universal City, CA. The top companies hiring now for hotel front desk jobs in New York, NY are The Standard, High Line Hotel, The Garden City Hotel, Viana Hotel and Spa, Marriott International, Inc, Soho Grand Hotel, AKA Hotels+Hotel Residences, Canopy by Hilton Jersey City, Fairfield Inn & Suites Manhattan Chelsea, Hotel Barrière Fouquet's, RIU. Housekeeping staff varies hotel to hotel. A Day In the Life of a Hotel Front Desk Worker. Las Vegas, NV. com. But when I tried to check in online multiple times, it allowed me to select a room but then I’d get a message saying “You can’t check in online, go to the front desk on arrival. Menjaga Catatan Sejarah Tamu. 3. Assigning rooms to guests and informing them of any specials offered by the hotel. Review what should be said to guests when they check in.